Monday, May 11, 2009
When Amver began using social media as a way to join the conversation we never dreamed something like Twitter would be used to notify officials of a search and rescue case. That is exactly what happened the other day when we learned of a distress through our Twitter account.
It all started when Twitter user @sustainableseas tweeted that his brother had gone missing off the coast of Honduras.
One of Amver's Twitter followers, @megayachtnews, sent us a direct message sharing the original message.
Not knowing if @sustainableseas had contacted a United States Coast Guard command center we reached out and encouraged him to send us his phone number. We talked to @sustainableseas and determined he notified the Coast Guard who handed the case over to Honduran authorities. We also gave him contact information for the Honduran command center.
As of this post authorities were still searching. We hope the case resolves quickly.
Government social media sites should be prepared for situations like this. Site managers should know how to route emergency requests. Emergency personnel should take requests for assistance through social media seriously.
Do you work in a command center? What is the strangest notification you have received?
Posted by Amver Maritime Relations at 11:51 PM